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Terms & Conditions
Acceptance & Use of Our Website
Acceptance Of Terms
By accessing, browsing, or using the Perfect Interior Designs website, services, quotations, consultations, designs, or project execution services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, together with our service terms, business policies, and all applicable laws. These terms apply to all visitors, customers, vendors, and partners. If you do not agree with any part of these terms, you should discontinue use of our website and services. Continued use constitutes ongoing acceptance of this user agreement, including any future updates.
Website Terms Of Use
Website content, including text, images, design visuals, layouts, and branding, is provided for general information purposes only and may be updated or modified at any time without notice. You may browse, enquire, and access information for personal or legitimate business purposes, but you may not copy, reproduce, republish, distribute, modify, frame, or commercially exploit any website content without our prior written permission. Unauthorised use of website content may result in legal action.
Quotations And Project Proposals
All quotations, estimates, designs, specifications, pricing, timelines, and project proposals are indicative and subject to review, approval, site inspection, material availability, scope confirmation, and final commercial terms. Pricing may vary based on actual project requirements, site conditions, design revisions, material selections, and market fluctuations. Quotations are valid only for the period specified and do not constitute a binding contract until formally accepted in writing by both parties.
Design Ownership And Intellectual Property
All concepts, layouts, drawings, 2D and 3D visualisations, presentations, design documents, mood boards, and related creative materials prepared by Perfect Interior Designs remain our exclusive intellectual property unless otherwise agreed in writing. These materials are shared for project evaluation purposes only and may not be reproduced, reused, shared with third parties, or used to execute work through other contractors without our written consent. Unauthorised reproduction or reuse is strictly prohibited.
Project Scope And Variations
The agreed project scope is defined in the approved quotation, design documents, and contract. Any additions, deletions, or changes requested after approval may result in additional costs, revised timelines, material substitutions, or scope modifications. All variations must be confirmed through documented communication and approved by both parties before execution. We are not responsible for delays or cost increases arising from client-requested changes, indecision, or delayed approvals.
Limitation Of Liability
To the maximum extent permitted by law, Perfect Interior Designs shall not be liable for indirect, incidental, or consequential losses, or for delays, disruptions, or failures caused by force majeure events, natural disasters, government restrictions, third-party suppliers, contractors, or circumstances beyond our reasonable operational control. Our total liability for any claim shall not exceed the value of the services directly related to that claim, except where such limitation is not permitted by applicable law.
Governing Law And Jurisdiction
These Terms and Conditions, service agreements, and business policies shall be governed by and construed in accordance with the laws of India. Any disputes, claims, or differences arising out of or in connection with our services shall be subject to the exclusive jurisdiction of the competent courts located in Bangalore, Karnataka. The parties shall first attempt to resolve any dispute amicably through mutual discussion before pursuing legal remedies.
Refund Policy
Refund Policy
Refund eligibility depends on the stage of the project, services already delivered, materials ordered, manufacturing status, procurement commitments, and contractual obligations at the time of the request. Where a refund is approved, it will be calculated after deducting costs for completed work, services rendered, non-recoverable expenses, and applicable charges, and will be processed according to mutually agreed commercial terms. Refunds are not guaranteed and are assessed on a case-by-case basis.
Non-Refundable Services
Certain services and charges are generally non-refundable once rendered, including consultation fees, design development charges, site visits, customised drawings and visualisations, project planning activities, advance booking amounts applied to commenced work, and any completed professional services. These exclusions apply unless otherwise specified in writing in your contract or agreement.
Material And Procurement Refunds
Materials, customised products, special orders, made-to-order furniture, manufactured items, imported products, and third-party purchases may be subject to supplier-specific refund restrictions, restocking fees, and procurement commitments. Once such materials or products are ordered, manufactured, or installed, they are typically non-returnable and non-refundable. Any applicable refunds for materials will follow the terms of the relevant supplier or manufacturer.
Cancellation Policy
Project Cancellation Policy
Project cancellations must be communicated to us in writing. Upon cancellation, deductions may apply for completed work, services rendered, design and planning activities, material commitments, procurement and manufacturing expenses, vendor obligations, and administrative costs incurred up to the cancellation date. The applicable cancellation charges depend on the project stage at which the cancellation request is received.
Order Cancellation
Orders involving custom manufacturing, modular furniture, wardrobes, modular kitchens, or made-to-order products may not be eligible for cancellation once production, procurement, or fabrication has commenced. Standard items may be eligible for cancellation subject to supplier terms, restocking charges, and the status of the order at the time of the request.
Payment Policy
Payment Terms
Payments shall be made in accordance with the approved project schedule, quotation, contract, invoices, milestones, or mutually agreed payment plan. A booking or advance amount is typically required to commence work, with subsequent payments linked to project milestones. Delays in payment may impact procurement, manufacturing, scheduling, and overall project execution, and may result in revised timelines.
Pricing And Taxes
All pricing may be subject to applicable taxes, duties, statutory levies, transportation costs, installation charges, and other government-imposed obligations, unless these are specifically stated as included in the quotation. Prices are subject to change in the event of revisions to scope, materials, specifications, or applicable statutory rates. The final payable amount will be reflected in the approved invoice.
Late Payment Conditions
Outstanding or overdue balances may result in project delays, suspension of work, procurement holds, or other operational actions until payment obligations are fulfilled. We reserve the right to pause or reschedule project activities where payments are not received in accordance with the agreed schedule. Any costs arising from such delays may be passed on to the client.
Warranty Policy
Furniture Warranty Policy
Perfect Interior Designs provides warranty coverage on eligible furniture and related products in accordance with applicable warranty terms, manufacturing specifications, and usage conditions. Warranty coverage applies only to manufacturing defects under normal usage and does not extend to issues arising from misuse, neglect, or external factors. Warranty terms, duration, and coverage may vary by product category and are confirmed at the time of the contract.
Five-Year Furniture Warranty
Eligible modular and customised furniture products may be covered under a five-year warranty against manufacturing defects, subject to proper usage, regular maintenance, correct installation standards, and adherence to warranty conditions. The warranty applies only to the original installation and is non-transferable. Specific products, accessories, fittings, and third-party items may carry different warranty periods as specified by their manufacturers.
Warranty Exclusions
Warranty coverage does not apply to normal wear and tear, misuse, negligence, accidental or intentional damage, unauthorised modifications or repairs, improper maintenance, exposure to water or excessive moisture, environmental or pest-related factors, or alterations carried out by third parties. Consumable items, hardware subject to regular use, and natural variations in materials such as wood and stone are also excluded.
Warranty Claims Process
To raise a warranty claim, customers should report concerns promptly and in writing, providing supporting photographs, original invoices, installation references, and relevant project details to help us evaluate the claim. Our team will assess each claim in accordance with the applicable warranty terms and, where valid, arrange for repair, replacement, or appropriate resolution within a reasonable timeframe.
Questions About These Terms?
Our team will guide you through our design process, project specifications and cost estimate. Our team will guide you through our design process, project specifications and cost estimate. Our team will guide you through our design process, project specifications and cost estimate.
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